Shipping policy

Shipping

What is the cost of shipping?

For all orders the shipping depends on the weight of the total products ordered.
How long will it take for the order to reach me?
Please refer the product page for estimated shipping and delivery timelines for both domestic and international orders. From the time of shipping, it takes about 7-10 days for domestic orders to reach you.
If you have placed an order with multiple items at different times, please note that your items may arrive in multiple shipments. The estimated delivery times are indicative, and, on some occasions, there might be some unavoidable delays beyond our control. We will keep you informed in case of any delays.

What can I do if my order dispatch is delayed?

We will try our best to get your products to you within the estimated delivery times. If the package has not reached you by the expected delivery date, please write to us at ask@britacelhealthcare.com and we will try our best to resolve your issues.

My order has been shipped. Can I track it?

Once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order

Returns, Refunds, and Exchanges

What is the return policy?

Most of our products are eligible for return and refund for domestic orders. Please note that international orders are not eligible for returns or exchanges.

If the product is eligible for return, you may write to us at ask@britacelhealthcare.com within 5 days of delivery to request return and refund. Only products that are received damaged/ leaked during transport are eligible of refund.

How are returns processed?

Once you request to return a product via email or phone, a pick up is organised for the item. Our courier partners will come to pick up the item within 5-7 business days after your return request has been received. This item is then brought back to our warehouse where it is checked by our quality control team. Once the product passes the quality control, a refund is initiated.

How will I receive the refund for my cancelled or returned product?

In case of prepaid orders, money will be returned to the bank account/ credit/debit card where the payment was made from.

How long does it take to receive a refund for a returned product?

In case of returns, we will refund the money after the product has been received by our warehouse and post completion of quality check. Please note, this entire process takes 2-3 weeks after the return has been picked up.